Copyright

All material available or accessible from this Website is copyright material owned absolutely by Lucas Real Estate Pty Ltd (ACN 49 161 186 367). No part of this material may be reproduced by any process or means without prior written consent, except in accordance with the provisions of the Copyright Act 1968 (Cth).

Disclaimer

All materials provided on or accessible via this Website are for general information purposes only and are subject to change without notice. Readers are responsible for making their own assessment of any matters discussed and are advised to independently verify all relevant information contained on this Website before relying upon it.

Nothing on this Website should be taken as a substitute for professional legal, financial, real estate or other expert advice. Lucas Real Estate Pty Ltd and its related entities disclaim, to the extent permitted by law, all liability and responsibility — including for negligence — for any direct or indirect loss, expense, claim or damage suffered by any person arising from their use of this Website or any information accessible from it.

Lucas Real Estate Pty Ltd and its related entities make no representation as to the accuracy or completeness of the information on this Website, information provided by any linked third parties, or information contained on any external websites to which this Website links. Whilst reasonable efforts have been made to ensure accuracy, Lucas Real Estate Pty Ltd accepts no liability for any loss or damage incurred by any person acting in reliance on the information contained herein.

Privacy Policy

In this Privacy Policy, references to "we", "us" and "our" mean Lucas Real Estate Pty Ltd, its subsidiaries, and its officers, employees, volunteers, contractors and agents.

By providing your personal information to us, you consent to our collection, use and disclosure of that information in accordance with this Privacy Policy (as updated from time to time) and any other arrangements in place between you and us. We may revise this Privacy Policy periodically by publishing an updated version on our Website. We encourage you to review our Website regularly to stay informed of any changes.

1. Our Commitment to Your Privacy

Lucas Real Estate collects Personal Information in the course of conducting our business and is committed to handling that information responsibly and with respect for your privacy.

This Privacy Policy applies to all Personal Information collected by Lucas Real Estate through our Website, at open for inspections, auctions, enquiries received via third-party property platforms (such as realestate.com.au), and through other real estate activities and events. It also explains your rights to access, update or request removal of the Personal Information we hold about you, and how we manage privacy-related matters.

We follow the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern the way we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the APPs is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

2. Definitions

The following terms have the meanings set out below:

• 'Information' means Personal Information or Non-personal Information, or both.
• 'Minor(s)' means individuals under the age of 18 years.
• 'Non-personal Information' means information that does not identify you specifically or relate directly to you as an individual.
• 'Personal Information' means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true and whether or not it is recorded in material form. This includes: name; postal address or street address; email address; telephone number and other contact details; age or date of birth; credit, debit or bank account information; any other information we reasonably determine to constitute Personal Information.
• 'Services' means the services offered by Lucas Real Estate.
• 'User', you and your means any person who uses our Website, engages our services or otherwise interacts with Lucas Real Estate.
• 'Website' means https://www.lucasre.com.au/

3. Why Do We Collect Your Personal Information?

We collect, hold, use and disclose Personal Information to conduct and grow our business while delivering a safe, efficient and personalised experience to our clients.

The type of Personal Information we collect will vary depending on whether you are, or are seeking to become, a vendor, purchaser, rental provider, renter, supplier, employee, agent or independent contractor of Lucas Real Estate.

Personal Information we may collect includes your name, email address, residential or other addresses, telephone numbers, date of birth, profession or occupation, transaction details, billing information, property preferences and marketing criteria. Where we collect sensitive information, we will do so only where reasonably necessary and with your consent. Personal Information is collected when you:

• interact with our Website, including submitting details via our Contact page or submit an enquiry;
• attend an open for inspection or auction, speak with our agents, or enquire about or engage our services;
• communicate with us by telephone, email, applications, letter, fax or through social media platforms (Social Media Sites);
• complete a transaction with us;
• participate in surveys, provide feedback, enter competitions or engage with our promotions;
• provide financial or business details including ABN, ACN, bank account or credit card details, financial statements, employment details, or property title and mortgage information; or
• permit us to photograph or record images or video of your property.

4. How May Personal Information be Used?

We may collect, hold, use and disclose your Personal Information for the following purposes:

• to deliver our products and services and communicate with you;
• to monitor, maintain and improve the quality of our services;
• to communicate with prospective and existing vendors, purchasers, rental providers and renters;
• to operate, evaluate and enhance our Website and develop new features;
• to better understand your needs through market research, competitions and customer engagement programs;
• to handle privacy complaints and enquiries;
• to conduct research and analysis relating to our services;
• to inform you of products, services, promotions or offers that may be relevant to you;
• to send emails, SMS and push notifications (you may opt out at any time by notifying us);
• to share information with related bodies corporate, contractors, service providers, advertisers, sponsors or other third parties for business awareness purposes;
• to enforce the terms of our engagement with you;
• to conduct credit checks or Anti-Money Laundering (AML) or Counter-Terrorism Financing (CTF) laws where applicable;
• to refer you to a mortgage broker or financier where relevant;
• for administrative, marketing, planning, product development, quality control and research purposes of Lucas Real Estate, its agents, employees, contractors, advertisers, sponsors and service providers; and
• to comply with applicable laws, regulations, regulatory directions or court orders, and to resolve disputes or enforce agreements with third parties.

5. Direct Marketing

We and our third-party partners may send you direct marketing communications. By engaging with us, you consent to your Personal Information being used for direct marketing by us and relevant third parties. Marketing communications may be delivered by email, SMS, post or other channels, in accordance with the Spam Act 2003 (Cth) and applicable best practice standards. All electronic marketing communications will include our contact details and a functional unsubscribe facility.

If you no longer wish to receive marketing communications from us, you may opt out at any time by contacting us via the details on our Website or by emailing operations@lucasre.com.au. All bulk emails and SMS messages will include an opt-out option. Opt-out requests will be actioned within 5 business days of receipt, as required by the Spam Act 2003 (Cth).

Please note that if you opt out, we may not be able to remove your Personal Information from the databases of third parties with whom we have already shared your information prior to the date of your request.

We do not knowingly collect Personal Information from individuals under 18 years of age. Parents and guardians are asked not to permit children to submit Personal Information to us without their prior approval.

6. How Do We Collect Your Personal Information?

We collect Personal Information directly from you when you:

• make a telephone, email, online or in-person enquiry with us;
• attend our office, an open for inspection, auction, or contact us by any means to request our services;
• provide us with your contact details;
• access our Website and complete an online enquiry form;
• engage or discuss engaging us to provide services or advice;
• negotiate the purchase or rental of a property;
• register your details at an open for inspection or auction;
• permit us to inspect a property;
• provide us with a business card; or
• visit or interact with our Social Media Sites, including Facebook, Instagram, YouTube and LinkedIn, through activities such as entering competitions, subscribing, posting, commenting, liking or following.

We may also collect your Personal Information from third parties including credit reporting agencies, publicly available sources, and other sources incidental or related to the services we provide.

To Whom May Personal Information Be Disclosed?

We may disclose your Personal Information to:

• our partners, employees, affiliates, subsidiaries, related bodies corporate, contractors and service providers, including web hosting providers, IT administrators, mailing houses, couriers, payment processors, data entry providers and network administrators;
• marketing partners, consultants and other third parties with whom we have commercial relationships;
• third parties delivering a service you have requested through a partnership or promotional arrangement;
• the general public where you submit content to a public forum such as a social media post or blog comment; and
• third parties where you have consented to such sharing, including integrated apps or websites connected to our Website or CRM.

We or our Third Parties may also disclose Personal Information where reasonably necessary to comply with applicable laws or regulations, or to protect our business, staff, partners or clients.

We may further disclose Personal Information as required by law, to enforce our terms and conditions, or in connection with a significant corporate transaction such as a merger, acquisition, divestiture or asset sale.

Third Parties who receive your Personal Information may have their own privacy policies governing how they handle that information. Their servers and operations may be located outside Australia.

7. Access, Correction and Privacy Complaints

We take reasonable steps to ensure that the Personal Information we collect, use and disclose is accurate, current and complete. Where you request a correction, we will take reasonable steps to update your information as promptly as practicable.

If you wish to access, correct, update or request deletion of Personal Information we hold about you, please contact us in writing using the details at Section 13. We will acknowledge your request promptly and endeavour to respond substantively within 30 days. We may need to verify your identity before actioning your request, and in some cases we may be required to retain certain information for legal or record-keeping purposes.

If you have a complaint about how we have handled your Personal Information, or believe we have breached the APPs, please contact us in writing using the details at Section 13. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days, depending on the nature and complexity of the matter.

All complaints will be treated as strictly confidential. We may share details of your complaint with relevant parties for the purpose of investigation, and will advise you of our findings and any action taken.

If you remain unsatisfied with our response, you may lodge a complaint directly with the Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/privacy-complaints.

8. Non-Personal Information

We may collect aggregated, Non-personal Information about how visitors use our Website or social media pages, including which pages are visited most frequently, visit duration and related usage data. This information is used internally to improve our services and may be shared with our agents, consultants and employees for that purpose only.

9. Minors

We do not knowingly solicit or collect Personal Information from Minors. If we become aware that we have inadvertently collected such information, we will delete it promptly from our systems. A parent or legal guardian may request correction or deletion of a Minor's Personal Information by contacting us using the details at Section 13. Please note that deletion requests may not result in complete removal of information from all systems.

10. Website Hosting

This Website is hosted in Australia. If you access our Website from outside Australia, you consent to your Personal Information being transferred to and processed in Australia.

11. Security

We hold your Personal Information in electronic and/or physical form and take reasonable steps including physical, administrative, personnel and technical measures to protect it from misuse, interference, loss, unauthorised access, modification and disclosure. While we are committed to maintaining the security of your information, no method of transmission over the internet is completely secure, and any information you transmit to us online is done at your own risk.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The current version will always be available on our Website and from our office, and takes effect from the date of publication.

13. Contact Us

For any privacy-related queries, requests or complaints, please contact us using the following details:

• Email: operations@lucasre.com.au
• Phone: 03 9091 1400
• Post: 1/401 Docklands Drive, Docklands, Victoria 3008